What I saw happen after covid though was really sad-extreme staff shortages pushed out good workers and allowed lazy people to get away with a lot more. I feel like I got lucky with training at the right location then transferring to locations that needed help and using what I knew to train up other people. Thank you for your time.Ive worked across multiple locations across different states and Ive learned you have to be really careful which one you choose to work at. Its not about the money its about taking care of a new customer, putting the customer 1st especially when they tell you about a problem with a new vehicle they JUST PURCHASE Not 1 month old. Nick did not acknowledge my concerns about the light being on in the vehicle, did not try to assist with looking for an earlier schedule appointment after explaining to him my issues and not listen about the oil change situation after I ask for his manager name who he say is name Enrique. New customer just purchasing a vehicle limited on funds had to come out of my pocket paying for an oil change that was suppose to happen on Maper Nick during this unprofessional, not concern, not caring or putting the customer 1st attitude. Saturday, April 7, 2018 with a flexible schedule appointment a Professional Dealership change the oil in the vehicle because it had NOT been change. Nervous about driving a vehicle that I have not even paid the First Payment for Friday I did not drive it to work I had to drive my mother vehicle to work. Thursday, April 5 coming from work ( remember I work 40 miles from home) the Due for an OIL CHANGE service soon light came on and it shows only 5% remaining oil life for the vehicle. She clearly explained to Us that YES the oil had been change oil changes happens when the car go through inspection and she show us the inspection paperwork but No Oil Change status show on the paperwork but with her professionalism and seem to know what she was talking about We took her word. The day of processing and picking up my vehicle (transfer from CarMax on Independence Blvd) My Uncle, Mother and Me ask the sale consultant (not calling her name) If the oil had been changed in the vehicle before driving off the dealership parking lot. NOT EVEN TO MENTION I explained to Nick also about the Oil Change situation. Nick places me on hold comes back to tell me the next appointment they had available was but I could take it to Another Dealership since its still within its 30 days warranty for them to check the vehicle. Nick ask me What was I concern about? Explaining to him Again the concerns I had with the T/C Traction Control light showing on within the dashboard. Explaining to him I am a new customer concern with the light showing due to I work 40 miles from my home. Nick in the service department is whom I spoken with today about the T/C Traction Control sensor light showing ON in a vehicle not even 1 month old being purchase. I received Great Customer Service from both Sale Consultants during the process of purchasing my vehicle but Today I did not receive Great Customer Service from CarMax Service Department Representative. Good Afternoon! I am a new customer purchased a 2015 Chevrolet Camaro in March 2018. Not to mention our salesman had us wait several days so that he could get the sale and then last minute gave us someone else. Very bad customer service and we I would not recommend going there. We were not and they would not take responsibility for it. If they would have told us BEFORE at bought the car, then we would have been prepared and known what was needed. When we called to schedule they took back their guarantee to get this done for us. It doesn't seem fair that we just bought this vehicle and within a week have to go pay $150 to get the navigation fixed to work properly. We were promised by both departments after telling the specifically what was going on, that they would cover it going to Ford to be updated. ![]() When we called to talk to sales AND SERVICE. When we were sold the car, we were not informed that the navigation system needed to be updated and couldn't even get us from point A to point B because it was so outdated. Within a couple days we realized that the navigation system wasn't working properly and needed to be updated. We bought a car from this dealership two weeks again.
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